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  • The refunding process will differ depending on the date of your reservation or the date when you changed or cancelled your reservation.
  • We will refund your money in one of the following two ways:
  • We will charge you the full amount, and at a later date, issue a refund to your credit card after deduction of the cancellation charge (if incurred).
  • We will charge you the adjusted amount after deduction of the cancellation charge.
  • The refund will be processed by the customer’s credit card company. Depending on the credit card data settlement period, the refunding procedure may take from 1 to 2 months. For Visa or MasterCard debit cards, the payment will be settled immediately after the booking has been made. For more information regarding the refunding process for debit card users, please inquire with the card issuer.
  • If you didn't find the answer to your question in the Frequently Asked Questions,Please contact us via

    • phone + 66 60 002 2298 (Monday-Friday 8.30 am- 17.30 pm Gmt+7)
    • Email:[email protected]
    • Fax +66 02 743 4566