We understand things happen with unexpected sometimes and you have to cancel or change your tour
Cancellation without cancellation fee:
After Sales Policy:
ThaiTourismGuide.com will consider the complaint immediately and notify the relevant authorities to investigate the facts about that. Please complaints and take corrective action as appropriate. ThaiTourismGuide.com will track the progress periodically. The agency will inform the work within a reasonable period of notice to the complainant without charge.
Channels of Complaint:
Complaint must contain a description of the complaint and the name, address and phone number of contact person and sent to ThaiTourismGuide.com as followed:
CALL CENTER: +66 99 129 5899 (Thailand) Operating Hours: 9.30 am – 5 pm (GMT+7) Mon – Fri.
Chat via LINE ID: THAITOURISMGUIDE
Facebook Page: https://www.facebook.com/ThaiTourismGuide
Email Us: Info@ThaiTourismGuide.com
If customer do not satisfy, with the dispute resolution process by our operator, customers can use the external method to settle the dispute.
Department of Business Development
563 Nonthaburi RD, Bangkrasor, Muang Nonthaburi 11000 Thailand
Tel 0 2547 5960 Fax 0 2547 5973 (Trust Mark department)
Email e-commerce @dbd.go.th