We understand things happen with unexpected sometimes and you have to cancel or change your tour
- We accept changes or cancellations of reservations via
- phone + 66 60 002 2298 (Monday-Friday 8.30 am- 17.30 pm Gmt+7)
- Fax +66 02 743 4566
- Requests made after the Customer Service closes will be handled as requests made the following business day.
- At least 7 days prior the travel date Cancellation fee appiles and Refund 80% of trip price.
- At least 5 days prior the travel date Cancellation fee appiles and Refund 50% of trip price
- At least 48 hours prior the travel date Cancellation fee applies and Refund 30% of trip price
- Cancellations received on or after the travel date will not be eligible for a refund (NO REFUND)
- All refund requests must be made by the organization’s primary contact or credit card holder.
- Refund requests must include the name of the organization, card holder,or transaction number.
- Refunds will be credited back to the original credit card used for payment.
- Special price are non-refundable. Should you change or cancel the reservation for any reason, your payment will not be refunded.
Cancellation without cancellation fee:
- Changing the date of travel
- Changing the name of the guest
- 1.Until the travel date an additional fee may apply for changes
- 2.Some packages allow certain items to be changed after booking and some are non-refundable.
- 3.Please do follow the instructions provided in the voucher and tour info and description