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We understand things happen with unexpected sometimes and you have to cancel or change your tour

  • We accept changes or cancellations of reservations via
  • phone + 66 60 002 2298 (Monday-Friday 8.30 am- 17.30 pm Gmt+7)
  • Email:sales@thaitourismguide.com
  • Fax +66 02 743 4566
  • Requests made after the Customer Service closes will be handled as requests made the following business day.
  • At least 7 days prior the travel date Cancellation fee appiles and Refund 80% of trip price.
  • At least 5 days prior the travel date Cancellation fee appiles and Refund 50% of trip price
  • At least 48 hours prior the travel date Cancellation fee applies and Refund 30% of trip price
  • Cancellations received on or after the travel date will not be eligible for a refund (NO REFUND)
  • All refund requests must be made by the organization’s primary contact or credit card holder.
  • Refund requests must include the name of the organization, card holder,or transaction number.
  • Refunds will be credited back to the original credit card used for payment.
  • Special price are non-refundable. Should you change or cancel the reservation for any reason, your payment will not be refunded.

Cancellation without cancellation fee:

    • Changing the date of travel
    • Changing the name of the guest

Note:

    • 1.Until the travel date an additional fee may apply for changes
    • 2.Some packages allow certain items to be changed after booking and some are non-refundable.
    • 3.Please do follow the instructions provided in the voucher and tour info and description